Frequently Asked QuestionsUpdated 8 months ago

Where do you ship from?

• We are a U.S.-based company with locations in California and Florida. We Ship out of Tampa, Florida, so how long it takes you to get your package depends on how close you are to Tampa.

What are the ingredients?

• The main ingredients of Splash Toilet Cleaner are Citric acid anhydrous, Sodium lauryl sulphate, Sodium carbonate, Sodium Citrate dihydrate, Sodium polyacrylate, and EDTA acid.

Is it safe for septic tanks? 

• We use naturally occurring ingredients so when used in moderation, our product is safe for septic tanks.

What’s your return policy?

• Due to the pandemic we're experiencing right now, we are currently not accepting returns to ensure the safety of our warehouse/fulfilment team.

Do you offer free shipping?

• We are, unfortunately, not able to offer free shipping as of this moment.

What’s your phone number to call for concern?

• You can call us at +1 844-812-2490. We operate 7 days a week from 5 AM to 7 PM Pacific Standard Time.

Do you ship worldwide?

• Unfortunately not. For now, we ship to the US, Canada, United Kingdom, and Australia.

Do you give free samples? 

• We are unfortunately not sending free samples at the moment but should you wish to try our product, you can purchase it directly on our website. We do offer discounts and freebies to our customers!

What’s your cancellation policy?

• Should you wish to cancel a part of your order or your entire order, please email us at [email protected] within 5 hours after placing an order. Once your order has been shipped out, we can no longer change or refund you for it.